Refund & Return Policy
Effective Date: December 15, 2022
At Direct Wholesale Liquidation, we value our customers and aim to be transparent about our return and refund process. Please read this policy carefully before making a purchase.
1. All Sales Final – Exceptions Apply
Due to the nature of wholesale liquidation pallets — which may include overstock, surplus, and customer returns — all sales are final. We do not accept returns or exchanges except in the following situations:
- Wrong Item Shipped – If you receive a pallet or product different from what was listed on your order confirmation.
- Shipping Damage – If your order arrives with significant damage caused during transit. Damage must be reported to us within 48 hours of delivery, along with photos and a detailed description.
2. Reporting an Issue
If your order qualifies for a return or refund under the exceptions above:
- Email support@directwholesaleliquidation.com within 48 hours of delivery.
- Include your order number, photos of the issue, and a description of the problem.
- Our support team will review your case and respond within 2 business days with next steps.
3. Refund Method & Timeline
If approved, refunds will be:
- Issued to the original payment method used for purchase.
- Processed within 7–10 business days after approval.
4. Non-Returnable Items
The following are not eligible for return or refund:
- Pallets or items sold “as-is” or “untested” as described in the listing.
- Buyer’s remorse or change of mind after purchase.
- Items with minor cosmetic defects that do not affect functionality.
5. Shipping Responsibility
If a return is approved:
- We will provide instructions for return shipping.
- In cases where the issue is due to our error or carrier damage, we will cover return shipping costs.
6. Contact Us
For any questions about this policy, contact us at:
📧 support@directwholesaleliquidation.com
📞 +1 (949) 385-2694
🏢 220 N Mason Way, City of Industry, CA 91746, United States