Return Policy

At Direct Wholesale Liquidation, we value transparency and strive to provide our customers with the most accurate information possible. Due to the nature of liquidation and wholesale merchandise, all sales are final. Please review our return policy in full before placing an order.

1. All Sales Are Final

Because we deal in liquidation, overstock, customer returns, and shelf-pulled inventory, we do not offer returns, refunds, or exchanges on any merchandise sold through our website. By purchasing from us, you acknowledge and agree to the “as-is” condition of all products.

2. Condition of Merchandise

We offer various types of merchandise, including:

  • Brand New / Overstock
  • Shelf-Pulls
  • Customer Returns
  • Salvage or Mixed Condition

Each product or pallet listing will indicate the general condition of the items. It is the buyer’s responsibility to review all item descriptions, photos, and manifest details (if available) prior to purchase.

3. Damaged Shipments

While we do not accept returns, we do take shipping-related issues seriously. If your pallet or package arrives visibly damaged during transit, please follow these steps:

  1. Inspect the shipment upon delivery.
  2. Take clear photos of the damage and the shipping label.
  3. Note any damage on the Bill of Lading (BOL) before signing for delivery.
  4. Contact us within 48 hours at:
    support@directwholesaleliquidation.com

We will work with the carrier to file a claim on your behalf if applicable. Please note that freight carriers typically require documentation and timely reporting.

4. Order Cancellations

Orders cannot be canceled once payment is processed. Please double-check your order details before completing your purchase.

5. Incorrect or Missing Items

If you believe you received the wrong pallet or are missing significant components of your order:

  • Contact us within 48 hours of delivery.
  • Provide your order number, photos, and a description of the issue.
  • We will investigate and respond accordingly. Resolutions will be determined case-by-case and at our discretion.

6. Return Exceptions (If Any)

In rare cases where a return is authorized due to a fulfillment error, the following conditions apply:

  • Returns must be pre-approved by our support team.
  • Returned items must be unused and in original packaging.
  • Return shipping costs are the buyer’s responsibility unless otherwise stated.
  • A restocking fee may apply.

7. Contact Us

For any concerns or questions regarding your order, contact us:

We appreciate your understanding and support. At Direct Wholesale Liquidation, we’re committed to helping resellers, entrepreneurs, and businesses succeed with quality liquidation products at affordable prices.